Meet Kai — Your AI Support Agent
Kai is Relay's sixth hire and the first focused entirely on your existing customers. While the rest of the team handles leads and pipeline, Kai watches inbound support requests and responds in under 90 seconds — 24 hours a day, 7 days a week.
What Kai Does
- Intent classification — Kai reads each message and categorizes it as
billing,how_to,bug,cancel, orother, so you always know what's coming in - AI-drafted reply — Using the same Anthropic-powered engine as Ava, Kai composes a contextual, helpful response matched to the request type
- Ticket logging — Every support interaction is recorded in the /leads dashboard with a dedicated Kai badge and support channel filter, giving you a full audit trail
- Preview mode — Try Kai on any question via the
/teampage before it touches a real customer
Why It Matters
Most teams let support tickets pile up for hours or days. Kai turns that into a sub-2-minute resolution for the majority of tier-1 requests — reducing churn risk and freeing your team for work that actually needs human judgment.
How to Use It
Send a POST to /api/support/inbound with from, subject, and body fields. Kai handles the rest. The reply, intent classification, and lead record are all returned in the response.
What's Next
Kai currently handles text-based support. Upcoming: auto-escalation routing for complex issues and Slack/email integration so Kai works directly in your existing support channels.