Medspa
How Glow Aesthetics recovered $34k in missed revenue with 90-second responses
Leads coming in after hours and on weekends were sitting unanswered for 12+ hours. Prospective clients were booking with competitors while waiting for a response.
After deploying Ava and Max, Glow Aesthetic saw response times drop from hours to under 90 seconds — including Saturday night bookings. The immediate availability converted more leads and caught a $14,000 single job at 11pm that would have otherwise been lost.
Ava (90s lead reply)
Max (follow-up sequence)
Postmark booking email
/api/lead form
34% lead conversion lift
12 hrs/wk recaptured
$14k single job caught at 11pm
"I was about to hire an answering service for $2,500/month. Instead I hired Relay for $99 and it handled every lead instantly — including the 11pm inquiry that turned into our biggest job of the year."
— Owner, Glow Aesthetics
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Boutique Fitness
How Elevate Studios filled their January cohort in 9 days — vs. their usual 6 weeks
Inbound leads were getting manual follow-up emails that arrived hours later. By the time prospects heard back, they had already signed up elsewhere.
Sam started sending booking links within minutes of each inquiry. Three time-slot confirmations went out automatically, and calls were being booked the same evening. January cohort filled in 9 days — a fraction of the usual cycle.
Sam (booking links)
Ava (inbound reply)
Three-slot confirm flow
Inbound webhook
3× reply rate
9-day fill vs. 6-week avg
40% email open rate
"We used to spend Mondays doing follow-up calls. Now it happens while we are asleep. Sam booked 14 calls in one weekend — that never happened before."
— Studio Manager, Elevate Studios
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Home Services
How River City Home Care stopped leaving money on the table
With field crews out all day, the office had no bandwidth to follow up on incoming leads. Most estimates went unresponded for days, and jobs were getting quoted by competitors instead.
Ava handled every estimate request immediately, and Rex re-engaged the leads that had gone cold over the past 30 days. The combined effect added 22 new jobs per month at an average value of $2,400.
Ava (estimate requests)
Rex (30-day reactivation)
Outbound MessageStream
Inbound webhook
22 new jobs/month
8 hrs/week recaptured
$2,400 avg job value
"We were manually calling leads and losing half of them to voicemail. Relay contacted every single one — and the ones we thought were dead came back. Our revenue is up 30% this quarter."
— Owner, River City Home Care
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